KFC Nigeria extends apologies and promises corrective action following a troubling incident involving the denial of service to a wheelchair user at Lagos airport.
The controversy arose when Adebola Daniel, son of a former Nigerian state governor, shared his ordeal on social media, alleging discrimination at a KFC outlet in the Murtala Muhammed International Airport. Daniel recounted feeling dehumanized and isolated, as the manager reportedly refused to serve him, citing a policy barring wheelchair users from the premises.
His post sparked widespread condemnation and prompted an investigation by the federal airport authority, resulting in the temporary closure of the branch.
In response, KFC Nigeria expressed regret over the incident and outlined steps to rectify the situation, including employee training on inclusive customer service practices.
The restaurant’s closure by the Federal Airports Authority of Nigeria (FAAN) underscores the seriousness of the matter, with FAAN mandating an official apology from KFC to Adebola Daniel and the display of a non-discrimination policy upon reopening.
The incident serves as a reminder of the importance of upholding inclusivity and ensuring equal treatment for all patrons, regardless of their physical abilities.
It also highlights the need for businesses to have clear policies in place to prevent discrimination and ensure that all customers feel welcomed and valued.
KFC Nigeria’s swift response and commitment to addressing the issue are steps in the right direction, but ongoing vigilance and proactive measures will be essential to prevent similar incidents in the future.
In a society striving for greater inclusivity and respect for diversity, incidents like these serve as crucial reminders of the work that still needs to be done to create environments where everyone feels accepted and respected.
